Customer Journey Workshop

Every company needs to understand their customer base and how they get from awareness to Advocacy. With our proven customer journey process we will map every step your leads take until their final interaction with your company. Included within these sessions is a deep dive into every one of your GTM teams. Deliverables include a modeled customer journey, Training documentation, a project roadmap, and ideal customer journey.

Mapping Sessions

We sit with everyone on your executive team, digging deep into every step of the GTM process. We align on which systems are touched? Who is responsible? What are the next steps at each stage? Are there contingencies?

Every part of your sales process is accounted for and documented. These sessions can be one day or multiple.

Ideal Journey and Roadmap

Once we have aligned on where we are we need to align on where we need to go. During these sessions we talk through the project work that needs to get done to get you to your ideal customer journey. This is not just technical work, it will encompass total rewards, team structure, everything.

For smaller teams this portion is largely quick, for enterprise teams it can take as long as a month.